RE: ORIWOH HENRY

Our attention has been drawn to a recent social media post by one Comrade Henry Oriwoh who was managed in our orthopedic department. In the write up he referred to the doctors and nurses who made so much efforts and sacrifices to restore his health as “MONSTERS”. We find this as unacceptable and unfortunate. This is another case of ‘biting the finger that has fed you’ and in this case of the healing hands that saved your life.

It is important to respectfully state some facts here for the interest of our people who continue to patronize us. In our hospital, we attend to every patient professionally with empathy and dedication despite the challenges facing us such as the global shortage of medical professionals. Our team of doctors and nurses and support staff who have received the best of training and re-training work tirelessly round the clock to ensure that our patients are given the optimum care required to recover.

This patient in question received the best from us and we are glad he is well enough to continue with his business. We acknowledge that our facility is one of the best around and comparable to facilities in other climes that we are quick to refer to. We stand resolute by the commitment, professionalism and integrity of our staff. This is what came into play in case of comrade Oriwoh who, despite presenting to us with a life threatening condition, recovered fully.  We understand that the comrade made some demands while on admission. Some of these demands were ignored because they were not in the best interest of his well being as a high risk patient.

We are glad that the comrade acknowledged the services of our *customer care unit*  which is a unique initiative of the Prof Eifediyi led Administration established to bridge any possible gap between our patients and the professional health care providers. All identified gaps in the management of the comrade were handled professionally and necessary actions were taken to ensure he was given the best. Surprisingly, he decided to resort to this bullying on social media.

The customer care is part of our team put in place because we understand the need to have an advocate by your bedside while you heal. This is an internal feedback mechanism for the benefit of all our patients and we are glad many patients have taken advantage of it.

We welcome public criticisms but such criticisms should be based on accurate information and done in a manner as to help to improve the welfare of our people.

Our internal and external feedback channels are open for criticisms, provided they are channeled to us appropriately with good intentions and with a view of making us better.

Members of the public and reassured of our commitment to their healthcare.

MR ERNEST OHUE
HEAD, PRID
ISTH, IRRUA.